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“Charmaine has a proven track record of empathetic leadership and is passionate about ensuring there is open and honest communication among leadership and every level of an organization. I am excited for Charmaine to join our team to help us deliver on our commitment to develop and promote successful D&I programs that benefit MBA and our industry.”
–Lisa Haynes, MBA Senior Vice President, CFO and Chief Diversity and Inclusion Officer, on Charmaine Brown, who was appointed as MBA’s first Director of Diversity and Inclusion.

‘Not Ok? That’s Ok:’ Financial Services, Consumer Coalition Launches Borrower Awareness Campaign

The Mortgage Bankers Association and a broad coalition of financial services stakeholders – including mortgage servicers, trade associations, housing counseling agencies, governmental agencies and think tanks – recently launched a consumer awareness campaign to reach borrowers who have missed one or more mortgage payments as a result of the COVID-19 pandemic and may be eligible for forbearance assistance under the CARES Act or other forms of mortgage payment relief.

Industry Briefs Dec. 21, 2020

New American Funding, Tustin, Calif., launched a mentorship program to help team members develop professionally. New American Funding’s “360 Mentorship Program” matches an internal leader with another employee who is pursuing career advancement.

The Week Ahead—Dec. 21, 2020

With Christmas—and the Christmas holiday break—just days away, the situation in Washington is, as usual, as chaotic as it could be. As of this writing, House and Senate negotiators are STILL working on a substantial $900 billion-plus coronavirus relief bill, which is keeping the 116th Congress from formally adjourning. And there’s still the defense appropriations bill, which triggered yet another government shutdown on Friday.

MBA Advocacy Update–Dec. 21, 2020

MBA – along with several trades – sent a letter to Treasury Secretary Steven Mnuchin expressing concerns regarding the possible release of the GSEs from conservatorship. On Wednesday, FHFA released a final rule extending the current single-family and multifamily GSE affordable housing goals by one year, through 2021.

Chetan Patel of Verity Global Solutions on Managing Costs in a Transitioning Market

Chetan Patel is COO of Verity Global Solutions, San Antonio, Texas, a provider of highly crafted services spanning the mortgage loan lifecycle. He has more than 25 years of leadership experience in the mortgage industry and has been recognized as an IT All-Star by Mortgage Banking magazine.

ACES: Critical Defect Rate Highest Since 2018

ACES Quality Management, Denver, said its quarterly Mortgage QC Trends Report for the second quarter reported the overall critical defect rate of 1.88% is the highest quarterly rate since 2018.