“We hope you’ll join us and try to create an ‘echo chamber’ of help. So customers will know that if they need help they can get help and they won’t need to bring money to the table. They can raise their hand and we’ll pull out all the tools that are available to them. We’re hoping this will reach a hard-to-reach audience.” --Dana Dillard, Executive Vice President of Corporate and Social Responsibility with Mr. Cooper, Dallas.

In a wide-ranging discussion during the Mortgage Bankers Association’s virtual Annual Convention & Expo, Consumer Financial Protection Bureau Direcgor Kathy Kraninger told MBA Chair Susan Stewart that the Bureau would continue to move forward with its agenda of easing regulatory burdens and providing mortgage lenders and servicers with greater flexibilities in working with customers.