Bob Caruso of ServiceMac LLC: Servicing Strategies in a Heightened Compliance Environment

Over the past two decades, regulatory and investor guidelines have become much more nuanced. In addition, maintaining on-going compliance to the rules and audit guidelines has been challenging given servicers’ day-to-day responsibilities. Servicers have had to become more agile and look for ways to update processes and implement changes quickly to reduce the risk of non-compliance.

Bob Caruso of ServiceMac LLC: Servicing Strategies in a Heightened Compliance Environment

Over the past two decades, regulatory and investor guidelines have become much more nuanced. In addition, maintaining on-going compliance to the rules and audit guidelines has been challenging given servicers’ day-to-day responsibilities. Servicers have had to become more agile and look for ways to update processes and implement changes quickly to reduce the risk of non-compliance.

Bob Caruso of ServiceMac LLC: Servicing Strategies in a Heightened Compliance Environment

Over the past two decades, regulatory and investor guidelines have become much more nuanced. In addition, maintaining on-going compliance to the rules and audit guidelines has been challenging given servicers’ day-to-day responsibilities. Servicers have had to become more agile and look for ways to update processes and implement changes quickly to reduce the risk of non-compliance.

Elevating Your Quality Quotient: Taking Stock of Mortgage Servicing in Three Acts

A borrower’s first home purchase and introduction to homeownership leaves an imprint. Mortgage origination production is an important component of housing services, but shortly after closing and keys are in-hand, the borrower’s collective time within the home is spent interacting with another mortgage ecosystem partner, their mortgage servicer.

Elevating Your Quality Quotient: Taking Stock of Mortgage Servicing in Three Acts

A borrower’s first home purchase and introduction to homeownership leaves an imprint. Mortgage origination production is an important component of housing services, but shortly after closing and keys are in-hand, the borrower’s collective time within the home is spent interacting with another mortgage ecosystem partner, their mortgage servicer.

Elevating Your Quality Quotient: Taking Stock of Mortgage Servicing in Three Acts

A borrower’s first home purchase and introduction to homeownership leaves an imprint. Mortgage origination production is an important component of housing services, but shortly after closing and keys are in-hand, the borrower’s collective time within the home is spent interacting with another mortgage ecosystem partner, their mortgage servicer.

Elevating Your Quality Quotient: Taking Stock of Mortgage Servicing in Three Acts

A borrower’s first home purchase and introduction to homeownership leaves an imprint. Mortgage origination production is an important component of housing services, but shortly after closing and keys are in-hand, the borrower’s collective time within the home is spent interacting with another mortgage ecosystem partner, their mortgage servicer.

Elevating Your Quality Quotient: Taking Stock of Mortgage Servicing in Three Acts

A borrower’s first home purchase and introduction to homeownership leaves an imprint. Mortgage origination production is an important component of housing services, but shortly after closing and keys are in-hand, the borrower’s collective time within the home is spent interacting with another mortgage ecosystem partner, their mortgage servicer.

Government Roundup: FHA Publishes 40-Year Loan Mod Final Rule; CFPB Targets ‘Junk Fees’

In this week’s Government Roundup, FHA published a final rule that would permit 40-year terms for loan modifications; and the Consumer Financial Protection Bureau released a special edition of its Supervisory Highlights targeting allegedly unlawful junk fees uncovered in deposit accounts and in multiple loan servicing markets, including in mortgage, student and payday lending.