As mortgage servicers gathered in Orlando in February for the annual MBA Servicing Solutions Conference & Expo, one session, “Executives Discuss Their Challenges and Goals,” revealed a consistent need and desire to reimagine mortgage servicing.
Tag: Mortgage Servicing
FHA Establishes New Payment Supplement Loss Mitigation Home Retention Solution
The Federal Housing Administration on Wednesday published a Mortgagee Letter establishing a new Payment Supplement loss mitigation home retention solution.
ICE Mortgage Technology’s Sandra Madigan: When Technology Supports Empathy, Everyone Wins
Exceptional customer experiences transform lives. That’s especially true in mortgage servicing, where the experience we’re supporting is home ownership – and all the well-being, wealth-building and financial commitment that entails.
MBA NewsLink Q&A with Ardley Technologies CEO Nathan Den Herder
With mortgage rates likely to drop this year, there’s an upcoming opportunity for servicers to reconnect with borrowers for refinancing. The problem? Every other lender will be targeting them, too–plus, it’s well known that most borrowers do not turn to their original lender or servicer to refinance.
DLS Servicing’s Donna Schmidt: Be Prepared for a Data Breach at Your Servicing Platform Provider
When key servicing partners like title companies are compromised, it not only hampers their direct operations, but also affects the servicers that rely on them for critical operations.
MBA NewsLink Q&A with Clarifire’s Jane Mason: Navigating Loss Mitigation Challenges
MBA NewsLink interviewed Clarifire CEO and Founder Jane Mason about mortgage servicing challenges in the current landscape.
FHFA: More Than 6.8M Troubled Homeowners Helped During Conservatorships
The Federal Housing Finance Agency reported Fannie Mae and Freddie Mac completed 43,356 foreclosure prevention actions during the third quarter, raising the total number of homeowners who have been helped to 6.86 million since the start of conservatorships in 2008.
ICE First Look for October: Serious Delinquencies Hit Lowest Levels Since 2006
Intercontinental Exchange Inc., Atlanta, released its “first look” at October 2023 month-end mortgage performance statistics, noting that serious delinquencies have fallen to their lowest level in 17 years.
Susan Graham from FICS: Unlocking Success–Five Vital Features of Mortgage Servicing Software
Rising interest rates and high inflation are putting a strain on mortgage holders. The 2023 J.D. Power U.S. Mortgage Servicer Satisfaction Study found a significant decline in customer satisfaction compared to the previous year. J.D. Power attributes this decline to a combination of weaker financial health, an increased rate of mortgage transfers and a rise in issues resolving account problems.
Susan Graham from FICS: Unlocking Success–Five Vital Features of Mortgage Servicing Software
Rising interest rates and high inflation are putting a strain on mortgage holders. The 2023 J.D. Power U.S. Mortgage Servicer Satisfaction Study found a significant decline in customer satisfaction compared to the previous year. J.D. Power attributes this decline to a combination of weaker financial health, an increased rate of mortgage transfers and a rise in issues resolving account problems.