Rising interest rates and high inflation are putting a strain on mortgage holders. The 2023 J.D. Power U.S. Mortgage Servicer Satisfaction Study found a significant decline in customer satisfaction compared to the previous year. J.D. Power attributes this decline to a combination of weaker financial health, an increased rate of mortgage transfers and a rise in issues resolving account problems.
Tag: Mortgage Servicing
Susan Graham from FICS: Unlocking Success–Five Vital Features of Mortgage Servicing Software
Rising interest rates and high inflation are putting a strain on mortgage holders. The 2023 J.D. Power U.S. Mortgage Servicer Satisfaction Study found a significant decline in customer satisfaction compared to the previous year. J.D. Power attributes this decline to a combination of weaker financial health, an increased rate of mortgage transfers and a rise in issues resolving account problems.
BSI Financial Services’ Allen Price: How Digital-First Subservicers Are Revolutionizing Servicing
While mortgage origination has experienced massive improvements through digital technology, the same has not always been true for the servicing side of the business.
BSI Financial Services’ Allen Price: How Digital-First Subservicers Are Revolutionizing Servicing
While mortgage origination has experienced massive improvements through digital technology, the same has not always been true for the servicing side of the business.
BSI Financial Services’ Allen Price: How Digital-First Subservicers Are Revolutionizing Servicing
While mortgage origination has experienced massive improvements through digital technology, the same has not always been true for the servicing side of the business.
Cenlar’s Josh Reicher: Intelligent Automation Is Transforming Mortgage Servicing
The emergence of intelligent automation, which is the use of automation technologies–artificial intelligence, business process management and robotic process automation–is transforming how mortgage servicers do business.
Cenlar’s Josh Reicher: Intelligent Automation Is Transforming Mortgage Servicing
The emergence of intelligent automation, which is the use of automation technologies–artificial intelligence, business process management and robotic process automation–is transforming how mortgage servicers do business.
Cenlar’s Josh Reicher: Intelligent Automation Is Transforming Mortgage Servicing
The emergence of intelligent automation, which is the use of automation technologies–artificial intelligence, business process management and robotic process automation–is transforming how mortgage servicers do business.
Clarifire’s Jane Mason: To Survive, the Fittest Organizations Need AI—But That’s Not All
AI holds the potential to unleash productivity throughout the mortgage lifecycle by bringing the origination and servicing sides of the business together.
Clarifire’s Jane Mason: To Survive, the Fittest Organizations Need AI—But That’s Not All
AI holds the potential to unleash productivity throughout the mortgage lifecycle by bringing the origination and servicing sides of the business together.