Duwaine Thomas, Patrick Kehoe on Communicating with Customers

Duwaine Thomas is an executive consultant with Newbold Advisors, serving a portfolio of national housing finance organizations. Patrick Kehoe drives product strategy in collaboration with the product development team at Messagepoint, a provider of customer communications management software.

S&P: Self-Service Residential Mortgage Servicing Increasing

The number of calls per loan to mortgage servicers has decreased as self-service options become more widespread and borrowers can resolve basic requests on their own, reported S&P Global Market Intelligence.