Customer interactions in every industry saw significant transitions to digital interactions, but this was an especially large adjustment within the mortgage industry; an industry that still relied heavily on in-person interactions and paper documentation. Let’s discuss just how much the industry has changed in the past year and a half.
Tag: Coronavirus
Erika Martin of Enact: How the Customer Experience Has Changed Throughout the Pandemic
Customer interactions in every industry saw significant transitions to digital interactions, but this was an especially large adjustment within the mortgage industry; an industry that still relied heavily on in-person interactions and paper documentation. Let’s discuss just how much the industry has changed in the past year and a half.
Erika Martin of Enact: How the Customer Experience Has Changed Throughout the Pandemic
Customer interactions in every industry saw significant transitions to digital interactions, but this was an especially large adjustment within the mortgage industry; an industry that still relied heavily on in-person interactions and paper documentation. Let’s discuss just how much the industry has changed in the past year and a half.
RMQA21: Pandemic Saw Changes in Consumer Behavior—Most of it Good
WASHINGTON, D.C.—The economy continued to improve in 2021, fueled by record consumer savings and strong gains in employment, despite the coronavirus pandemic that could have otherwise ground it to a halt, said Emre Sahingur, Senior Vice President of Predictive Analytics with VantageScore Solutions LLC, Stamford, Conn.
RMQA21: Pandemic Saw Changes in Consumer Behavior—Most of it Good
WASHINGTON, D.C.—The economy continued to improve in 2021, fueled by record consumer savings and strong gains in employment, despite the coronavirus pandemic that could have otherwise ground it to a halt, said Emre Sahingur, Senior Vice President of Predictive Analytics with VantageScore Solutions LLC, Stamford, Conn.
MBA Chart of the Week Sept. 17 2021–Teleworking Due to Pandemic
The COVID-19 pandemic has forced many businesses to change the way they operate, and even 18 months later, there are different views and strategies for the workplace, with teleworking at the center of many discussions.
MBA Chart of the Week Sept. 10 2021–Commercial/Multifamily Property Values
Commercial and multifamily property prices are the product of two things: a) the net operating income (NOI) a property produces and/or is expected to produce and b) the multiple of that income (the capitalization or “cap” rate) investors are willing to pay in order to own that income stream.
Many Markets See Commercial Real Estate Values Return to Pre-Pandemic Levels
Commercial real estate values have returned to pre-pandemic levels in many U.S. markets, continuing a recovery that began at year-end 2020, said CBRE, Dallas.
Fewer Than 1 in 5 With Pre-Pandemic Mortgages Have Refinanced
Despite record low interest rates, just 19 percent of homeowners with a mortgage they had prior to the pandemic have refinanced since COVID-19 started, according to Bankrate.com.
Rida Sharaf: Ready…Set… Go! The Mortgage Industry’s Upcoming Obstacle Course
As yet another extension of the nationwide pandemic eviction and foreclosure restrictions is put in place (at least for federally back mortgages), the mortgage industry is bracing for formidable challenges on a number of fronts.