Reports Cites Need for Lenders to Digitize Mortgage Process

Despite tremendous progress over the past few years—and perhaps accelerated by the coronavirus pandemic—the mortgage industry remains behind other industries in automating business processes to satisfy consumers, according to a study by Finicity, Salt Lake City, Utah.

Erika Martin of Enact: How the Customer Experience Has Changed Throughout the Pandemic

Customer interactions in every industry saw significant transitions to digital interactions, but this was an especially large adjustment within the mortgage industry; an industry that still relied heavily on in-person interactions and paper documentation. Let’s discuss just how much the industry has changed in the past year and a half.

Erika Martin of Enact: How the Customer Experience Has Changed Throughout the Pandemic

Customer interactions in every industry saw significant transitions to digital interactions, but this was an especially large adjustment within the mortgage industry; an industry that still relied heavily on in-person interactions and paper documentation. Let’s discuss just how much the industry has changed in the past year and a half.