Erika Martin of Enact: How the Customer Experience Has Changed Throughout the Pandemic

Customer interactions in every industry saw significant transitions to digital interactions, but this was an especially large adjustment within the mortgage industry; an industry that still relied heavily on in-person interactions and paper documentation. Let’s discuss just how much the industry has changed in the past year and a half.

Erika Martin of Enact: How the Customer Experience Has Changed Throughout the Pandemic

Customer interactions in every industry saw significant transitions to digital interactions, but this was an especially large adjustment within the mortgage industry; an industry that still relied heavily on in-person interactions and paper documentation. Let’s discuss just how much the industry has changed in the past year and a half.

Erika Martin of Enact: How the Customer Experience Has Changed Throughout the Pandemic

Customer interactions in every industry saw significant transitions to digital interactions, but this was an especially large adjustment within the mortgage industry; an industry that still relied heavily on in-person interactions and paper documentation. Let’s discuss just how much the industry has changed in the past year and a half.

Erika Martin of Enact: How the Customer Experience Has Changed Throughout the Pandemic

Customer interactions in every industry saw significant transitions to digital interactions, but this was an especially large adjustment within the mortgage industry; an industry that still relied heavily on in-person interactions and paper documentation. Let’s discuss just how much the industry has changed in the past year and a half.

Erika Martin of Enact: How the Customer Experience Has Changed Throughout the Pandemic

Customer interactions in every industry saw significant transitions to digital interactions, but this was an especially large adjustment within the mortgage industry; an industry that still relied heavily on in-person interactions and paper documentation. Let’s discuss just how much the industry has changed in the past year and a half.

RMQA21: Pandemic Saw Changes in Consumer Behavior—Most of it Good

WASHINGTON, D.C.—The economy continued to improve in 2021, fueled by record consumer savings and strong gains in employment, despite the coronavirus pandemic that could have otherwise ground it to a halt, said Emre Sahingur, Senior Vice President of Predictive Analytics with VantageScore Solutions LLC, Stamford, Conn.

RMQA21: Pandemic Saw Changes in Consumer Behavior—Most of it Good

WASHINGTON, D.C.—The economy continued to improve in 2021, fueled by record consumer savings and strong gains in employment, despite the coronavirus pandemic that could have otherwise ground it to a halt, said Emre Sahingur, Senior Vice President of Predictive Analytics with VantageScore Solutions LLC, Stamford, Conn.

MBA Chart of the Week Sept. 17 2021–Teleworking Due to Pandemic

The COVID-19 pandemic has forced many businesses to change the way they operate, and even 18 months later, there are different views and strategies for the workplace, with teleworking at the center of many discussions.

MBA Chart of the Week Sept. 10 2021–Commercial/Multifamily Property Values

Commercial and multifamily property prices are the product of two things: a) the net operating income (NOI) a property produces and/or is expected to produce and b) the multiple of that income (the capitalization or “cap” rate) investors are willing to pay in order to own that income stream.