TransUnion, Chicago, said the first half of 2022 concluded with a normalization in serious delinquency rates to pre-pandemic levels for most credit products as lenders continued to expand access to credit cards and personal loans.

Bellwether Enterprise Real Estate Capital LLC, Cleveland, closed a $100 million construction-permanent loan to finance Cloud House, a Class A residential development in Stanton, Calif.

When borrowers make or miss a payment, their calls usually come through to a loan servicer rather than the lender itself. The servicer must therefore act as an extension of the lender’s business with two main objectives: deliver effective customer care and mitigate loss.

Lenders with an eye for success will need to rely on strong referral partnerships as the mortgage market cools, stiffening competition for leads and loans. Simply put, the key to referral partnerships is to aim for quality, not quantity.

When the mortgage industry is in a constant state of change, it's important for lenders to stay on top of their game. With new reports coming out every day about market dynamics, competitive pressures, supply shortages and the persisting economic impacts of the global pandemic – mortgage lenders may be seeking ways to remain profitable and compliant.

According to a 2019 McKinsey study, lack of production data is the number one cause of poor hiring decisions across the mortgage industry.

Reimaging of the mortgage markets has begun—driven by shrinking margins, rising rates, and inflationary pressures. Yet, for all the actions since 2010 involving data standards, digital transformations, and customer experiences, what is missing? Who will be left standing as the next cycle takes form and the mortgage industry is digitally reimaged?

The Mortgage Bankers Association's annual Human Resources Symposium takes place Sept. 8-9 in Arlington, Va.