MBA Chart of the Week: Loans in Forbearance as Share of Servicing Portfolio Volume

According to the latest edition of MBA’s Weekly Forbearance and Call Volume Survey, released last week, the share of loans in forbearance dropped to 6.87 percent of servicers’ portfolio volume as of September 20. The share was the lowest point since mid-April, and 168 basis points below a peak of 8.55 percent during the week ending June 7.

September Jobs Report Shows Continued Economic Churn

The final national jobs report before the November elections showed a slowing pace of job creation amid continued economic volatility, the Bureau of Labor Statistics said Friday.

Industry Briefs Oct. 5, 2020

OptifiNow, Seal Beach, Calif., a provider of CRM and marketing automation, announced a partnership with cloud-based presentation platform, Digideck, Minneapolis. The partnership enables users of OptifiNow to send personalized presentations to prospects and customers.

CFPB: TRID Rule Results ‘Mixed, But Leans Positive’

The Consumer Financial Protection Bureau released its assessment of the TRID Integrated Disclosure Rule, acknowledging the rule resulted in “sizeable implementation costs” for mortgage lenders and servicers but finding the rule ultimately benefited consumers.

The Week Ahead

Good morning and happy Monday! Welcome to October; or as 2020 would say, “hold my beer.”

Jessica Longman: Education is Key–Reduce Homeowner Frustration Regarding Property Taxes

Some of the most common questions that servicers receive from customers revolve around property taxes. An important aspect to providing an excellent experience for your customers includes educating them on the critical pieces they need to know about their loan; in turn this will reduce call volume relating to property tax questions and reduce overall homeowner frustration about taxes and payments.