10 Companies Now MISMO RON-Certified

MISMO®, the real estate finance industry’s standards organization, today announced that 10 companies have successfully completed MISMO RON certification. Black Knight and Stavvy join eight previously certified companies.

The Week Ahead—Apr. 19, 2021

Good morning! The Mortgage Bankers Association’s Spring Conference & Expo is upon us!

(The New Normal) Garth Graham: Shifting Teams at the Speed of a Pandemic

Between stay-at-home orders, historical levels of refinance activity and the big increase in forbearance requests, mortgage originators and servicers spent the past year continually creating and re-creating ways to get things done. Here’s some of the things we saw.

Hassan Rashid: From Promise to Reality: Achieve Digital Transformation with Automation

The financial services industry as a whole continues to evolve at a rapid pace, driven by customer expectations, advancements in technology, and heightened competition from incumbents and new entrants. Lenders that seize this opportunity will not only survive, but ultimately thrive well into the future. In contrast, lenders content on simply surviving, taking more of a “wait-and-see” approach, may quickly become irrelevant.

Quote

“The biggest challenge facing the housing market right now is the lack of supply. This news of more new inventory on the way is very positive. Although we do not expect a rapid cooling in the pace of home-price growth, there should be some deceleration over the course of 2021 as these additional units enter the market.”
–Mike Fratantoni, Chief Economist with the Mortgage Bankers Association.

Bob Mansur, CMB, AMP: Are Your LOs Behaving the Way You Expect?

The first article of this series addressed the use of behavioral activities as enabling goals. Their purpose: to help LOs who were struggling to reach the production goals to which you and they had agreed. This follow-up piece looks at management’s additional actions to consistently communicate about those observable activity goals.

Nick Volpe: A Brief History of Defects; Q3 2020’s Loan Quality Performance Sets Stage for Areas of Concern in 2021

Given the necessary delay that must precede the analysis of post-closing data, it is easy to forget the significance of these findings. However, mistakes made in the past often do not remain so, especially when those mistakes go unaddressed. Thus, lenders have a great deal to learn from their post-closing quality control analyses, even more so given the market disruptions and macroeconomic impact of COVID-19.

Rob Wilson: Relationships Need to be Transformational, Not Transactional

The mortgage business is inherently transactional and cyclical, with ever-changing rates, high-highs and low-lows, and this trend is not expected to change any time soon. The circumstances due to the pandemic mirror those of the economic downturn in 2008, and in both situations, it was crucial to have formed two-way partnerships with others in the industry who had a vested interest in mutual success and propelling both businesses forward.