DALLAS– Listening to customers can improve the bottom line of your servicing operations. But how you listen to customers is more important.
Category: News and Trends
Equifax: 2016 First Mortgage Total Balances Up 2.4%; Delinquency Rates Fall
Equifax, New York, reported the total balance of outstanding first mortgages at the end of 2016 rose to $8.43 trillion, a year-over-year increase of 2.4 percent.
MBA: 2017 Commercial/Multifamily Loan Maturities Down
SAN DIEGO–The Mortgage Bankers Association reported $175.9 billion of the $1.7 trillion of outstanding commercial and multifamily mortgages held by non-bank lenders and investors will mature in 2017, representing nearly 10 percent of all outstanding mortgages.
Motley: Servicers Must Plan Now for Rough Waters
DALLAS–After years of turbulence, the mortgage servicing industry finds itself in relatively stable condition. Mortgage Bankers Association J. David Motley, CMB, says now is the time for servicers to plan for the next rough period.
Staubach Finds Success at Every Turn
DALLAS–Roger Staubach has had a great career. Five of them, in fact.
Using Customer Feedback to Improve Servicing Experience
DALLAS– Listening to customers can improve the bottom line of your servicing operations. But how you listen to customers is more important.
Motley: Servicers Must Plan Now for Rough Waters
DALLAS–After years of turbulence, the mortgage servicing industry finds itself in relatively stable condition. Mortgage Bankers Association J. David Motley, CMB, says now is the time for servicers to plan for the next rough period.
Staubach Finds Success at Every Turn
DALLAS–Roger Staubach has had a great career. Five of them, in fact.
Using Customer Feedback to Improve Servicing Experience
DALLAS– Listening to customers can improve the bottom line of your servicing operations. But how you listen to customers is more important.
FHFA Extends Deadline for ‘Duty to Serve’ Chattel Loans Comments
The Federal Housing Finance Agency extended a deadline for stakeholder input on potential manufactured home chattel loans pilot initiatives for Fannie Mae and Freddie Mac as part of the Duty to Serve underserved markets until Mar. 21.
