STRATMOR Group Senior Partner Michael Grad says too many still treat mortgage servicing like a side business rather than a strategic asset. “That needs to change.”
Category: News and Trends
Redfin: More Than $50B in Los Angeles Homes Impacted by January Fires
Redfin, Seattle, reported that $51.7 billion in homes in Los Angeles–amounting to about 11,000 residential properties–were impacted by January’s Palisades fire.
FundingShield: Transactions With Fraud Risk Nearly Flat From Q1
FundingShield, Newport Beach, Calif., released its Q2 2025 Wire Fraud Analytics and Risk Report, finding 46.63% of transactions were flagged for issues that posed a significant risk of wire and title fraud.
Auction.com: Foreclosure Auction Volume Up in Q2
Auction.com, Irvine, Calif., released its Q2 2025 Auction Market Dispatch, finding that the supply of distressed properties available at auction continued to climb.
ICE: Delinquencies Trend Slightly Higher in June
ICE Mortgage Technology, Atlanta, released its June 2025 ICE First Look, finding that delinquencies rose on a monthly basis and foreclosures were up year-over-year, despite overall mortgage payment performance remaining strong.
Mortgage Servicers Lag Originators on Customer Engagement, J.D. Power Finds
Mortgage servicers lag far behind originators on customer engagement, a new report from J.D. Power found.
Chart of the Week: Cost of Servicing Performing and Non-Performing Loans
Based on results from MBA’s latest Servicing Operations Study and Forum (SOSF), fully-loaded mortgage servicing costs of performing loans averaged $176 per loan in 2024, while the costs of non-performing loans averaged $1,573 per loan.
MBA Home Equity Study Shows Increase in Originations, Debt Outstanding in 2024
Total originations of open-ended Home Equity Lines of Credit (HELOCs) and closed-end home equity loans increased in 2024 by 7.2% from the previous year when comparing originators that reported in both years.
Servicing Quote of the Week
“Since the VA’s previous partial claim authority was sunset without a replacement nearly two years ago, MBA has worked closely with the VA, lawmakers, and our members to advocate for a permanent partial claim option that mirrors the successful programs offered by other federal housing agencies.”
–MBA’s President and CEO Bob Broeksmit, CMB
Optimizing Mortgage Servicing: How Lenders Can Adapt to a Digital-First Landscape
The mortgage industry is undergoing a major transformation. Borrowers now expect the same convenience, speed and transparency from their mortgage servicer that they experience with their digital banking, retail and streaming experiences. At the same time, servicing mortgage loans presents increasing complexity. This situation compels lenders to navigate an evolving regulatory landscape while striving for operational efficiency.