MBA Chart of the Week: Missed Payments By Month (Q2-Q3)

This week’s MBA Chart of the Week chart provides fresh third quarter 2020 insights on the Research Institute for Housing America’s special report released in September that highlighted household financial distress during the second quarter—the first three months of the pandemic.

Jessica Longman: Education is Key–Reduce Homeowner Frustration Regarding Property Taxes

Some of the most common questions that servicers receive from customers revolve around property taxes. An important aspect to providing an excellent experience for your customers includes educating them on the critical pieces they need to know about their loan; in turn this will reduce call volume relating to property tax questions and reduce overall homeowner frustration about taxes and payments.

Jessica Longman: Education is Key–Reduce Homeowner Frustration Regarding Property Taxes

Some of the most common questions that servicers receive from customers revolve around property taxes. An important aspect to providing an excellent experience for your customers includes educating them on the critical pieces they need to know about their loan; in turn this will reduce call volume relating to property tax questions and reduce overall homeowner frustration about taxes and payments.

Jessica Longman: Education is Key–Reduce Homeowner Frustration Regarding Property Taxes

Some of the most common questions that servicers receive from customers revolve around property taxes. An important aspect to providing an excellent experience for your customers includes educating them on the critical pieces they need to know about their loan; in turn this will reduce call volume relating to property tax questions and reduce overall homeowner frustration about taxes and payments.

CFPB: TRID Rule Results ‘Mixed, But Leans Positive’

The Consumer Financial Protection Bureau released its assessment of the TRID Integrated Disclosure Rule, acknowledging the rule resulted in “sizeable implementation costs” for mortgage lenders and servicers but finding the rule ultimately benefited consumers.