Rick Triola: How to Avoid Leaving an Empty Seat at the Closing Table

two years ago, mortgage industry advisory firm STRATMOR Group published data illuminating just how important it is for loan officers to attend their closings. We live in a very different world than we did two years ago, and while the nature of closings may have changed in 2020, the impact of the closing on the overall borrower experience has not.

Brian Simons: The Modern Operating Model for Mortgage Lenders

In the last five years, lenders have made great strides with significant investments in best-in-class borrower experiences, navigating a plethora of new digital tools, all while adeptly navigating the ups and downs of the market. In my experience, unfortunately, most initiatives to cut costs and improve quality are short-lived or merely incremental. What I have found over my 25 years in this industry is that transformational growth only occurs when senior leadership commits itself to reevaluating their entire operating model.

Initial Claims Down Slightly Amid Continued Disruption

Initial claims filed with the Labor Department totaled 1.3 million last week, a decrease of just 10,000 from the previous week and a stark reminder of how the coronavirus pandemic has upended the U.S. economy.

Home Builder Confidence Back to Pre-Coronavirus Levels

Builder confidence in the market for newly built single-family homes jumped 14 points to 72 in July, the National Association of Home Builders reported yesterday, calling it a “strong signal” that the housing market is ready to lead a post-COVID economic recovery.

Mark Dangelo: Beware—Watch This Space, Part One

In a world of uncertainty, bankers, lenders and technology firms had grown accustom to traditional measures and approaches honed over decades of lessons learned. Today, the playbooks are gone, and we need to accept that consumers will not wait for us as we say the right things—but execute against a script that has been retired.

Rick Triola: How to Avoid Leaving an Empty Seat at the Closing Table

two years ago, mortgage industry advisory firm STRATMOR Group published data illuminating just how important it is for loan officers to attend their closings. We live in a very different world than we did two years ago, and while the nature of closings may have changed in 2020, the impact of the closing on the overall borrower experience has not.