"This [employment] report certainly surprised the market, which had been expecting a slowdown and longer-term rates jumped in response. Mortgage rates will follow, which will likely mean that lending activity, which was already at a multi-decade low, is not going to pick up anytime soon." --MBA Senior Vice President and Chief Economist Mike Fratantoni

MBA’s annual Servicing Operations Study and Forum (SOSF) includes a deep-dive analysis and discussion of servicing costs, productivity, portfolio characteristics, and operational metrics for in‐house single-family servicers.