The risk – and cost – associated with repurchases is a heavy burden to bear, and quality control (QC) professionals carry that weight daily. Because of this, QC teams strive for perfection, which can be a slippery slope.

Empathy is the key to creating meaningful experiences for your members. Here’s why it’s important and what you can try.

Industry news from Valligent, titleLOOK, nCino, FundingShield and Mortgage Cadence.

The National Council of State Housing Agencies updated the HFA1 Affordable Homeownership Lender Toolkit. MBA collaborated with NCSHA and state housing finance agencies over the course of two years with the goal of standardizing specific aspects of down payment assistance to deliver solutions to help more lower-income families become homeowners.

MBA NewsLink interviewed John Vella, Chief Revenue Officer for Selene Holdings and its subsidiaries.

The only constant in the mortgage marketplace has been a lot of change – and that change is happening fast. As a result, there’s been an ever-increasing demand that those of us who service home mortgages need to pivot quickly to adapt and, as always, remain committed to putting the homeowner first.