As the mortgage market continues to evolve, mortgage servicers face new challenges and opportunities. A solid understanding of the latest industry trends, economic outlook, and regulatory requirements is essential for success in this competitive landscape.

NotaryCam, Newport Beach, Calif., appointed Suzanne Singer director of sales and marketing, responsible for leading sales and customer success efforts focusing on large strategic relationships in the mortgage and real estate sectors.

New technologies, including AI, machine learning tools and rules-driven workflow, are finally being applied to the loan production process with gusto. Real results are being achieved through automation that drives fewer underwriting touches and exposes quality issues earlier in the production process. And now the secondary market—one of the last remaining components of loan manufacturing still awash in spreadsheets, manual processes, and data inconsistencies—is finally getting its turn at bat.

Regulations offer guardrails, but rebuilding trust is key to a vibrant mortgage servicing industry. The hurdles of the Great Financial Crisis have been largely overcome and the COVID-19 Pandemic National Emergency was formally decreed behind us on April 10. So, what does the marketplace for servicing look like today and what aspects of servicing could look different in the future?

Tthere is nothing inherently wrong with traditional credit scoring models. In fact, they are excellent tools for gaining insight into consumers’ repayment history. However, there is a problem with the way they are treated as the end-all-be-all mortgage underwriting metric.

Lenders are squeezed on both sides – the need to improve loan profitability and at the same time ensure that their loan quality meets the new compliance criteria. Make no mistake, these two are related—compliance directly impacts profitability (and the lender’s reputation).