Susan Graham from FICS: Unlocking Success–Five Vital Features of Mortgage Servicing Software

Rising interest rates and high inflation are putting a strain on mortgage holders. The 2023 J.D. Power U.S. Mortgage Servicer Satisfaction Study found a significant decline in customer satisfaction compared to the previous year. J.D. Power attributes this decline to a combination of weaker financial health, an increased rate of mortgage transfers and a rise in issues resolving account problems.

MBA Weekly Survey Sept. 27: Applications Decrease

Mortgage applications decreased 1.3 percent from one week earlier, according the Mortgage Bankers Association’s Weekly Mortgage Applications Survey for the week ending September 22, 2023.

Sponsored Content From CreditXpert: How to Keep Credit Scores from Robbing You of New Mortgage Lending Business

A borrower’s credit report provides a valuable snapshot of their financial health. Mortgage lenders have been using it for years to underwrite their deals, credit is, the most dynamic of the 3 Cs of lending, and it has proven a reliable source of data to predict loan performance. But it can be more than that if the lender learns not to take the borrower’s credit at face value.

Quote: Sept. 27, 2023

“Overall applications declined, as both prospective homebuyers and homeowners continue to feel the impact of these elevated rates.”
–Joel Kan, MBA’s Vice President and Deputy Chief Economist.

Black Knight: First Look August Delinquency Numbers Positive

Black Knight, Jacksonville, Fla., released its First Look at its August Mortgage Monitor, finding that the delinquency rate improved yet again, but gains are slowing. That, Black Knight said, might suggest delinquency rates are reaching cycle lows.