Susan Graham from FICS: Unlocking Success–Five Vital Features of Mortgage Servicing Software

Rising interest rates and high inflation are putting a strain on mortgage holders. The 2023 J.D. Power U.S. Mortgage Servicer Satisfaction Study found a significant decline in customer satisfaction compared to the previous year. J.D. Power attributes this decline to a combination of weaker financial health, an increased rate of mortgage transfers and a rise in issues resolving account problems.

Quote: Sept. 28, 2023

“If mortgage rates shift lower in 2024 as we anticipate, the combination of rising inventory levels and lower rates should lead to stronger demand for buying a home.”
–Edward Seiler, MBA Associate Vice President of Housing Economics and Executive Director of the Research Institute for Housing America.

MBA Weekly Survey Sept. 27: Applications Decrease

Mortgage applications decreased 1.3 percent from one week earlier, according the Mortgage Bankers Association’s Weekly Mortgage Applications Survey for the week ending September 22, 2023.