Lori Brewer: Lender Staffing Data Signals Need to Automate Back Office and Monitor Performance

Lenders hiring their way through spikes in volume, as they have for decades, is a suboptimal, efficiency-draining reaction — not a strategic business decision. Any time lenders hire to manage temporary spikes in volume they reduce profitability, add enterprise risk and pour valuable internal resources into a hiring-firing routine that can destabilize and discourage an entire organization long after volume has normalized.

Distressed Debt Monitor: CBRE’s Patrick Connell on the Role of Receiverships

2021 and beyond looks to be a marketplace defined by haves and have-nots with significant property type performance divergence both within and across property types. MBA Newslink interviewed CBRE’s Patrick Connell for some perspective on downturns and the role receiverships play in navigating the path to recovery.

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“One year after the onset of the pandemic, many homeowners are approaching 12 months in their forbearance plan. That is likely why call volume to servicers picked up in the prior week to the highest level since last April, and forbearance exits increased to their highest level since January. With new forbearance requests unchanged, the share of loans in forbearance decreased again.
–MBA Chief Economist Mike Fratantoni.

Finding the exact right loan for your borrowers at the exact right time isn’t luck —it’s Sales Boomerang.

MBA Advocacy Update–Mar. 15, 2021

On Thursday, President Biden signed a $1.9 trillion COVID-19 stimulus bill with provisions to provide additional direct assistance to renters, homeowners, and businesses affected by the pandemic. On Wednesday, the Senate confirmed Marcia Fudge on a bipartisan basis to be the first woman to lead HUD in more than 40 years (and the second Black woman confirmed as Secretary).

People in the News Mar. 16, 2021

ClosingCorp, San Diego, appointed Christine (“Chris”) Boring as chief product officer, responsible for defining and executing the company’s product vision and strategy and leading product development and implementation efforts.