Today’s customers live online and expect relevant, personalized content and messaging that resonates with their individual wants and needs. That leaves plenty of opportunity for lenders to connect with this massive cohort by providing value and education.
Category: News and Trends
Quote
“There is a significant lack of affordable housing supply in the United States, and the problem is worsening. In 2001, a low- and moderate-income household could spend less than 30% of its income to rent the median rental unit in 38 of the largest 50 metro areas. By 2020, this was the case in only 17 metro areas.”
–Michael Eriksen, author of a RIHA report examining affordability challenges for low- and moderate-income renters.
Distressed Debt Monitor: CBRE’s Patrick Connell on the Role of Receiverships
2021 and beyond looks to be a marketplace defined by haves and have-nots with significant property type performance divergence both within and across property types. MBA Newslink interviewed CBRE’s Patrick Connell for some perspective on downturns and the role receiverships play in navigating the path to recovery.
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(Switching Gears) Nate Johnson: Will You Be Able to Transition Staff When the Market Shifts?
Are we looking at a downturn? Yes, but in my view, it’s not going to be significant enough to see a huge migration of people out of the mortgage industry. It will, however, require every organization to think hard about how to best use their personnel resources to come out ahead.
Lori Brewer: Lender Staffing Data Signals Need to Automate Back Office and Monitor Performance
Lenders hiring their way through spikes in volume, as they have for decades, is a suboptimal, efficiency-draining reaction — not a strategic business decision. Any time lenders hire to manage temporary spikes in volume they reduce profitability, add enterprise risk and pour valuable internal resources into a hiring-firing routine that can destabilize and discourage an entire organization long after volume has normalized.
People in the News Mar. 18, 2021
ClosingCorp, San Diego, appointed Christine (“Chris”) Boring as chief product officer, responsible for defining and executing the company’s product vision and strategy and leading product development and implementation efforts.
Multifamily Market Musings: Q&A with MBA’s Sharon Walker
MBA NewsLink interviewed MBA Associate Vice President of Commercial/Multifamily Sharon Walker, who represents MBA members active in multifamily finance. She advocates on policy issues primarily related to Fannie Mae, Freddie Mac and the Federal Housing Administration and oversees numerous related committees, working groups, councils and events.
Positive Signs Even as Many Household Incomes Still Negatively Impacted by COVID-19
U.S. consumers continue to be negatively impacted one year since the onset of COVID-19, although TransUnion, Chicago, reported positive signs in its latest Consumer Pulse study.
