Erika Martin of Enact: How the Customer Experience Has Changed Throughout the Pandemic

Customer interactions in every industry saw significant transitions to digital interactions, but this was an especially large adjustment within the mortgage industry; an industry that still relied heavily on in-person interactions and paper documentation. Let’s discuss just how much the industry has changed in the past year and a half.

Commercial Real Estate Prices Rise Again

Real Capital Analytics, New York, reported all four major commercial real estate types posted double-digit annual price growth in August.

ADP: September Private-Sector Employment Up 568,000

In the first of three key employment barometers this week, ADP, Vineland, N.J., said private-sector employment increased by 568,000 jobs from August to September.

People in the News Oct. 7, 2021

Equity National Title, Providence, R.I., named Jennifer Pensa Chief Operating Officer. She will manage day-to-day operations of the business, managing and strategically optimizing systems, technology and production processes.