STRATMOR Group Senior Partner Michael Grad says too many still treat mortgage servicing like a side business rather than a strategic asset. “That needs to change.”
Tag: Servicing
Optimizing Mortgage Servicing: How Lenders Can Adapt to a Digital-First Landscape
The mortgage industry is undergoing a major transformation. Borrowers now expect the same convenience, speed and transparency from their mortgage servicer that they experience with their digital banking, retail and streaming experiences. At the same time, servicing mortgage loans presents increasing complexity. This situation compels lenders to navigate an evolving regulatory landscape while striving for operational efficiency.
The Hidden Risk Lurking Between Closing and Servicing Transfer
Blue Sage Solutions’ David Aach discusses a critical but often overlooked phase between the celebratory handshake and the loan’s transfer to a permanent servicer: interim servicing.
MBA Premier Member Editorial: The Compliance Gap Is Growing, and Servicers Can’t Afford to Fall In
During the height of the pandemic, federal regulators led the charge on borrower protections. Now that they are stepping aside, servicers are left navigating a fractured regulatory landscape with little federal guidance, Covius’ Jennifer Keys writes.
IMBs Report Slight Production Losses in First Quarter
Independent mortgage banks and mortgage subsidiaries of chartered banks reported a pre-tax net loss of $28 on each loan they originated in the first quarter, compared to a net loss of $40 per loan in the fourth quarter of 2024, according to MBA’s newly released Quarterly Mortgage Bankers Performance Report.
Call for Nominations: MBA NewsLink 2025 Tech All-Star Awards
The MBA NewsLink 2025 Tech All-Star Awards nomination period is underway. Nominations are due by Friday, June 6.
MBA Premier Member Editorial: Is the Rocket-Mr. Cooper Deal A Catalyst for Change in Mortgage Servicing?
The recent announcement of Rocket’s acquisition of Mr. Cooper has sent ripples across the mortgage industry, creating what many industry leaders are calling a watershed moment for mortgage technology. This consolidation represents more than just another M&A deal–it marks the beginning of a fundamental shift in how the market’s largest players view servicing portfolios and technology infrastructure.
MBA Premier Member Editorial: How AI Can Help Turn Customer Experience Into a Revenue Engine
For mortgage servicers and lenders, the contact center has long been viewed as a cost of doing business–a necessary function to resolve issues, manage complaints, and stay compliant. But what if AI could make that very same function a source of strategic growth?
Sara Stogsdill from Deephaven Mortgage: Operations Is at the Center of Disaster Recovery
Deephaven Mortgage’s Sara Stogsdill has been busy since Hurricanes Helene and Milton struck the Southeastern U.S. MBA NewsLink interviewed her about the pivotal role of operations teams in minimizing the financial consequences of these major events.
How to Navigate Mortgage Lending Compliance Challenges: Ncontracts’ Rafael DeLeon
Let’s explore some of the most common compliance challenges mortgage lenders face and how automated compliance management processes can streamline risk mitigation.