Sellers are beginning to let go of historically low mortgage rates and buyers are re-entering the market–but are more cautious and discerning than in years past, according to Coldwell Banker Real Estate, Madison, N.J.
Tag: Servicing
Federal Officials Talk Top Housing, Servicing Priorities
GRAPEVINE, Texas–Efficiency, liquidity and education were top themes when three federal housing officials took the stage to discuss their accomplishments so far and priorities moving forward at the Mortgage Bankers Association Servicing Solutions Conference and Expo Feb. 17.
Owen Lee: Servicing Helps Keep American Dream Alive
GRAPEVINE, Texas–“Thanks to your hard work, millions of people are safe in their dream of homeownership. Thanks to your hard work, millions of people who have fallen on hard times have found the flexibility to keep the dream alive,” said Owen Lee, 2026 Mortgage Bankers Association chair-elect and CEO of Success Mortgage Partners at the MBA Servicing Solutions Conference and Expo Feb. 17.
MBA Economists Break Down What Servicers Should Know
GRAPEVINE, Texas–MBA’s Deputy Chief Economist Joel Kan and Marina Walsh, CMB, MBA vice president of industry analysis, took to the main stage at MBA’s Servicing Solutions Conference and Expo Feb. 18. to address their economic outlook and how that impacts mortgage servicing–including that product mix, staffing and performance by loan type are all factors for servicers to watch right now.
Servicing Industry Executives Talk M&As, Tech, Insurance
GRAPEVINE, Texas–Consolidation and acquisition have been big themes for the servicing industry–but will they continue? A panel titled “Leadership Lens–the Future of Servicing” at the Mortgage Bankers Association Servicing Solutions Conference and Expo attempted to tackle that question, and more, in a wide-ranging discussion Feb. 17.
Borrower Recapture Isn’t a Marketing Problem. It’s a Data Problem.
With interest rates remaining elevated and home equity at historic highs, the current mortgage market offers mortgage servicers a unique opportunity to drive profitability by retaining borrowers, discovering new efficiencies, and ultimately increasing the value of their mortgage portfolios.
Servicing Smarter Starts with Scalable QC (sponsored by ACES Quality Management)
Scaling QC without sacrificing consistency best positions servicers to manage risk, protect the customer experience and remain resilient through 2026.
Chart of the Week: Employee Benefits Costs for Mortgage Lenders, Servicers
The beginning of the calendar year brings changes to employee benefits and associated costs for both mortgage company employers and employees. Based on data collected through the MBA and STRATMOR Peer Group Roundtables Program, this week’s Chart of the Week shows that residential lender-paid and servicer-paid costs have generally increased over the past five years, from 2020 to the first half of 2025, at a faster pace than the previous five years, from 2015 to 2020.
Mortgage Servicing Apps Deliver Uneven User Experience, J.D. Power Finds
The mortgage servicing industry lags behind other sectors when it comes to streamlined, easy-to-navigate interfaces and convenient access, according to J.D. Power, Troy, Mich.
Q&A With Cornerstone Servicing’s Toby Wells: How AI Is Transforming Mortgage Servicing
Cornerstone Servicing’s Toby Wells sat down with MBA NewsLink to talk about the effects of AI on servicing.