With mortgage rates at their highest level since November 2022 and costs for everything from home insurance to maintenance still elevated, mortgage servicer customers are feeling strained, reported J.D. Power, Troy, Mich.
Tag: Rocket Mortgage
#MBATech23: Executive Perspectives on Technology and Innovation
SAN JOSE, Calif.—In today’s competitive real estate finance environment, lenders and servicers need their technology teams and products to provide solutions—period.
New (American) Leader at Top of J.D. Power Mortgage Servicer Rankings
For the first time in nine years, the top-ranked mortgage servicer in J.D. Power’s annual rankings of customer satisfaction is not Rocket Mortgage.
J.D. Power: Mortgage Servicers Get High Marks; Nonbanks Gain Traction
J.D. Power, Troy, Mich., said mortgage servicers earned high levels of customer satisfaction during the pandemic, but warned as loan forbearance programs come to an end and more normalized customer interactions resume, traditional banks are starting to lose their edge over non-bank lenders.