Clarifire’s Jane Mason discusses how smart automation supports borrower services in this Q&A.
Tag: op-ed
MBA Premier Member Editorial: A Diminished CFPB–How Will States Respond?
Asurity’s Jonas Hoerler and Diane Jenkins write that with the scaling back and refocusing of the CFPB, the financial services industry is left with uncertainty about what the future holds.
Cornerstone Servicing’s Toby Wells: Proactive Risk Mitigation in Default Servicing
MBA NewsLink recently interviewed Toby Wells, president of Cornerstone Servicing, Englewood, Colo. a residential loan subservicer and division of Cornerstone Capital Bank, SSB. Wells has nearly 30 years of experience spanning mortgage servicing, originations, capital markets and asset management.
MBA Premier Member Editorial: How AI Can Help Turn Customer Experience Into a Revenue Engine
For mortgage servicers and lenders, the contact center has long been viewed as a cost of doing business–a necessary function to resolve issues, manage complaints, and stay compliant. But what if AI could make that very same function a source of strategic growth?
Mary Kay Scully From Enact: Adding Value–Becoming an Appraisal Expert
People are becoming increasingly interested in how much their house is worth, which has put appraisal accuracy under the microscope.
MBA Premier Member Editorial: Tech and AI Are Advancing, So What’s Next for Mortgage Pricing?
Today, conversations around mortgage pricing tend to focus on AI and modern technology, yet there was a time when everything was handled very differently – before the first product, pricing, and eligibility engine was even introduced, Optimal Blue’s Mike Vough writes.
MBA Premier Member Editorial: Breaking the Bottleneck: How AI Accelerates the Lending Lifecycle
Tavant Touchless Lending’s Shannon Johnson writes that Artificial Intelligence is revolutionizing the mortgage landscape by addressing persistent challenges head-on.
Tavant’s Sandeep Shivam: How Gen AI-Powered Coaching Revolutionizes Mortgage Servicing
As a result of the increasing costs and negative customer experiences reported, mortgage servicing companies are seeking technology solutions that leverage artificial intelligence to more effectively answer customer questions and resolve incoming customer inquiries.
First American’s Sarah Frano on AI-Driven Fraud: The Hidden Threat in Real Estate
The tools and technologies powered by artificial intelligence continue to evolve rapidly, and while the real estate industry is harnessing AI to automate everything from property valuations and predictive analytics to customer relationship management and fraud prevention, scammers are harnessing AI to identify targets, rapidly scale their schemes and avoid detection.
Covered Insurance Solutions’ Ross Diedrich: The Evolving Landscape of Homeowners Insurance
In recent years, the homeowners insurance market has presented unprecedented challenges for both borrowers and mortgage servicers. As we navigate 2025, it’s crucial to understand these changes and explore innovative solutions to address the growing complexities in this vital sector.