As a result of the increasing costs and negative customer experiences reported, mortgage servicing companies are seeking technology solutions that leverage artificial intelligence to more effectively answer customer questions and resolve incoming customer inquiries.
Tag: op-ed
First American’s Sarah Frano on AI-Driven Fraud: The Hidden Threat in Real Estate
The tools and technologies powered by artificial intelligence continue to evolve rapidly, and while the real estate industry is harnessing AI to automate everything from property valuations and predictive analytics to customer relationship management and fraud prevention, scammers are harnessing AI to identify targets, rapidly scale their schemes and avoid detection.
Covered Insurance Solutions’ Ross Diedrich: The Evolving Landscape of Homeowners Insurance
In recent years, the homeowners insurance market has presented unprecedented challenges for both borrowers and mortgage servicers. As we navigate 2025, it’s crucial to understand these changes and explore innovative solutions to address the growing complexities in this vital sector.
Planet Loan Servicing’s Patrick Couture: Independent Servicing Matters in Residential Transition Loans
In the world of Residential Transition Loans (RTLs), where short-term, high-risk loans are used to finance “fix-and-flip” projects, effective servicing can enhance investors’ returns.
New Federal Guidelines for AVMs Elevate Bias Testing, Give Consumers a Stronger Voice–ICE’s Damien Weldon and John Holbrook
Decades after the first fair lending laws started to address discrimination in residential lending, regulators are now laser-focused on eliminating bias in the real estate valuation process.
Asurity’s Diane Jenkins: CFPB Issues Proposed Servicing Rules Aimed at Streamlining Loss Mitigation Process
As most servicers are well aware, the Consumer Financial Protection Bureau recently issued new proposed servicing rules essentially overhauling the existing loss mitigation process.
Calque’s Jeremy Foster–New Tools For Changing Markets: An Innovative Approach To Bridge Loans
As good as traditional bridge loans have historically been for some borrowers, markets evolve and there is a reason history lives in the past.
Mortgage Cadence’s Melissa Kozicki–How Compliance Enables Innovation and Optimization
In today’s fiercely competitive mortgage environment, dynamic risk management through an opportunistic compliance lens is a competitive advantage.
Harnessing the Full Potential of the Mortgage Capital Markets–Rocktop’s Brett Benson
Imagine a day when the mortgage and other fixed-income markets operate like transparent and seamless exchanges. That’s the vision of Brett Benson, Co-President and Chief Investment Officer of Rocktop.
Equifax’s Craig Crabtree: Comprehensive Insights Can Lead to Better Outcomes for Lenders, Consumers and Communities
Home buyers are currently experiencing affordability challenges driven by higher interest rates, tighter inventory and elevated home prices. And the mortgage industry is seeking solutions to meet these challenges while making home loans easier and more affordable.