Mortgage servicers lag far behind originators on customer engagement, a new report from J.D. Power found.
Tag: J.D. Power
Uncertainty, Financial Challenges Driving Down Satisfaction with Mortgage Servicers
With mortgage rates at their highest level since November 2022 and costs for everything from home insurance to maintenance still elevated, mortgage servicer customers are feeling strained, reported J.D. Power, Troy, Mich.
New (American) Leader at Top of J.D. Power Mortgage Servicer Rankings
For the first time in nine years, the top-ranked mortgage servicer in J.D. Power’s annual rankings of customer satisfaction is not Rocket Mortgage.
J.D. Power: Mortgage Servicers Get High Marks; Nonbanks Gain Traction
J.D. Power, Troy, Mich., said mortgage servicers earned high levels of customer satisfaction during the pandemic, but warned as loan forbearance programs come to an end and more normalized customer interactions resume, traditional banks are starting to lose their edge over non-bank lenders.