“Overall mortgage performance improved in March, with more borrowers making their mortgage payments and fewer borrowers in forbearance and loan workouts compared to the prior month.” --MBA’s Vice President of Industry Analysis Marina Walsh, CMB

For mortgage servicers and lenders, the contact center has long been viewed as a cost of doing business–a necessary function to resolve issues, manage complaints, and stay compliant. But what if AI could make that very same function a source of strategic growth?

People are becoming increasingly interested in how much their house is worth, which has put appraisal accuracy under the microscope.