“While the overall critical defect rate is trending in the right direction, there are several key areas of concern that will require lenders to remain vigilant to ensure defects continue heading southward, especially as the GSEs and agencies continue to increase their scrutiny of lenders’ production quality." --Nick Volpe, Executive Vice President of ACES Quality Management

While mortgage origination has experienced massive improvements through digital technology, the same has not always been true for the servicing side of the business.