“Mortgage servicing has always been an opaque experience for customers with the firms originating, owning and servicing the loans often being different and changing over time. In a time when brand reputation, customer trust and customer satisfaction are going to be even more critical for attracting and retaining business, different business models will be put to the test in different ways." --Craig Martin, executive managing director and global head of wealth and lending intelligence with J.D. Power, Troy, Mich.

The Mortgage Bankers Association's annual Risk Management, QA and Fraud Prevention Forum takes place Sept. 11-13 at the Grand Hyatt Nashville.

PerformLine recently hosted a mortgage industry roundtable that gathered mortgage leaders to discuss best practices for ensuring compliance and consumer protection as we continue into a year of increased regulatory pressure.