MBA Chart of the Week: MBA’s Servicing Operations Study and Forum

MBA’s annual Servicing Operations Study and Forum (SOSF) includes a deep-dive analysis and discussion of servicing costs, productivity, portfolio characteristics, and operational metrics for in‐house single-family servicers.

Servicing Quote Tuesday, Oct. 10, 2023

“The speed of these rate increases, and the resulting dislocation in our industry, is painful and unprecedented, absent larger economic turmoil. We understand how severely this is straining your business and the extremely difficult decisions you must make to remain competitive.”
–MBA President and CEO Robert Broeksmit, CMB

Susan Graham from FICS: Unlocking Success–Five Vital Features of Mortgage Servicing Software

Rising interest rates and high inflation are putting a strain on mortgage holders. The 2023 J.D. Power U.S. Mortgage Servicer Satisfaction Study found a significant decline in customer satisfaction compared to the previous year. J.D. Power attributes this decline to a combination of weaker financial health, an increased rate of mortgage transfers and a rise in issues resolving account problems.

Home Affordability Continues to Challenge Americans, ATTOM Says

The ATTOM third-quarter 2023 U.S. Home Affordability Report revealed median-priced single-family homes and condos are less affordable compared with historical averages in 99% of counties where the firm had enough data to analyze.