For mortgage servicers and lenders, the contact center has long been viewed as a cost of doing business–a necessary function to resolve issues, manage complaints, and stay compliant. But what if AI could make that very same function a source of strategic growth?
Category: News and Trends
Mary Kay Scully From Enact: Adding Value–Becoming an Appraisal Expert
People are becoming increasingly interested in how much their house is worth, which has put appraisal accuracy under the microscope.
ATTOM: U.S. Foreclosure Activity Up in Q1
ATTOM, Irvine, Calif., reported that there were 93,953 U.S. properties with a foreclosure filing in Q1, up 11% from Q4 2024, but down 2% from last year’s first quarter.
82% Consider Homeownership Part of the American Dream, Bankrate Finds
More than eight in 10 Americans consider homeownership to be part of the American Dream, up from 78% last year and 74% in 2023, according to Bankrate, New York.
Independent Mortgage Bankers Post Net Production Profits in 2024
Independent mortgage banks and mortgage subsidiaries of chartered banks reported an average profit of $443 on each loan they originated in 2024, up from an average loss of $1,056 per loan in 2023.
Servicing Quote of the Week
“In these last three months of frenetic change, I can assure you that MBA is bringing to bear our clout, our credibility and our common sense to the business of governing.”
–MBA’s President and CEO Bob Broeksmit, CMB
FHA Further Extends Foreclosure Moratoriums for Borrowers Affected by Hurricanes Helene, Milton
The Federal Housing Administration on Tuesday published Mortgagee Letter 2025-10, further extending the foreclosure moratoriums for areas affected by Hurricanes Helene and Milton through July 10, 2025.
Bob Broeksmit on MBA Advocacy, Priorities in New Administration
WASHINGTON–“In this whirlwind of dramatic change–whether a slew of executive orders or landmark legislation coming down the road, MBA is not hanging back and waiting to see how this will play out,” said Mortgage Bankers Association President and CEO Bob Broeksmit, CMB, at the MBA National Advocacy Conference April 8.
MBA Submits Letter on VA Partial Claim Legislation
The Mortgage Bankers Association weighed in with the House Committee on Veterans’ Affairs Subcommittee on Economic Opportunity ahead of Wednesday’s markup of several bills, including the VA Home Loan Program Reform Act; H.R. 1872.
Sen. Elizabeth Warren: ‘Nothing Gets Better if We Don’t Build More Housing’
WASHINGTON–Sen. Elizabeth Warren, a Democrat from Massachusetts, took to the stage during the Mortgage Bankers Association’s National Advocacy Conference April 8, emphasizing the challenges of the housing industry in the U.S. and advocating for bipartisan work and creativity in solving those impediments.