J.D. Power: Mortgage Servicers Get High Marks; Nonbanks Gain Traction

J.D. Power, Troy, Mich., said mortgage servicers earned high levels of customer satisfaction during the pandemic, but warned as loan forbearance programs come to an end and more normalized customer interactions resume, traditional banks are starting to lose their edge over non-bank lenders.

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“Forbearance exits remained low, and there was another increase in new forbearance requests, particularly for Ginnie Mae and portfolio and private-label securities loans. The net result was another slight decline in the share of loans in forbearance.” –MBA Senior Vice President and Chief Economist Mike Fratantoni.

MBA MAA ‘Call to Action’ on GSE ‘G-Fees’

The Mortgage Bankers Association’s grassroots advocacy arm, the Mortgage Action Alliance, issued a ‘Call to Action’ on Monday to its 70,000-plus members urging them to tell their elected officials to not use government-sponsored enterprise guaranty fees (g-fees) as a source of funding offsets.