Seth Appleton: How MISMO Standards Are Helping The Industry Achieve Higher Tech Adoption

At the recently concluded MISMO Spring Summit–which set an attendance record for the organization–two related themes emerged during many of the event’s “Going Digital” sessions. Experts throughout the four-day event agreed that technology adoption and data trust are two business challenges that must be solved so the industry can truly “go digital” and realize the benefits that come along with it.

Paul Anselmo of Evolve Mortgage Services: Defragmenting the Digital Closing Process

Paul Anselmo is CEO and founder of Evolve Mortgage Services, Frisco, Texas, a provider of outsourced mortgage platforms. He has more than 30 years of experience in the banking and mortgage industries. Previously he served as president, CEO and founder of Mortgage Resource Network (MRN), a business process outsourcer and technology provider to the mortgage industry.

J.D. Power: Mortgage Servicers Get High Marks; Nonbanks Gain Traction

J.D. Power, Troy, Mich., said mortgage servicers earned high levels of customer satisfaction during the pandemic, but warned as loan forbearance programs come to an end and more normalized customer interactions resume, traditional banks are starting to lose their edge over non-bank lenders.

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“Forbearance exits remained low, and there was another increase in new forbearance requests, particularly for Ginnie Mae and portfolio and private-label securities loans. The net result was another slight decline in the share of loans in forbearance.” –MBA Senior Vice President and Chief Economist Mike Fratantoni.