The number of calls per loan to mortgage servicers has decreased as self-service options become more widespread and borrowers can resolve basic requests on their own, reported S&P Global Market Intelligence.
Category: News and Trends
Quote
“Mortgage servicing has always been an opaque experience for customers with the firms originating, owning and servicing the loans often being different and changing over time. In a time when brand reputation, customer trust and customer satisfaction are going to be even more critical for attracting and retaining business, different business models will be put to the test in different ways.”
–Craig Martin, executive managing director and global head of wealth and lending intelligence with J.D. Power, Troy, Mich.
DBRS Morningstar: Solid Credit Performance for Non-QM RMBS
The credit performance of residential mortgage-backed securities backed by non-Qualified Mortgage loans rated by DBRS Morningstar remained steady in the first half of 2022, the ratings firm reported.
8 Common Fair Lending Compliance Myths Debunked
Michael Berman is Founder & CEO of Ncontracts, Brentwood, Tenn. Ncontracts provides integrated risk management and lending compliance software to a rapidly expanding customer base of over 4,000 financial institutions, fintechs and mortgage companies in the United States.
Few Mortgage Innovations Actually Save Lenders Money. eClosing is One of Them.
Joe Garrett is Principal with Garrett, McAuley & Co., a banking and mortgage banking consulting firm that helps lenders increase revenues, control costs and better manage risk. For more information …
KBRA: Servicers Performed Admirably During COVID
Kroll Bond Rating Agency, New York, said commercial mortgage-backed security servicers “performed admirably” over the last two years while facing nearly unprecedented distress during the COVID pandemic.
MBA Updates Economic, Mortgage Market Forecasts
The Mortgage Bankers Association released updated Economic and Mortgage Market forecasts Thursday.
MBA Chart of the Week: 2021 HMDA Respondents
A total of 4,195 companies reported lending activity under the Home Mortgage Disclosure Act in 2021, according to MBA’s own analyses of the dataset. Company types are defined by primary regulator and balance sheet assets, with large depositories holding assets of $10 billion or more.
MISMO Issues Call for Participants for New Workgroup Focused on Standardizing Regulatory Compliance Examination File
MISMO®, the real estate finance industry’s standards organization, is calling for participants for a new development workgroup focused on defining the standard loan data fields and delivery format that lenders must provide state regulators for the loan portfolio review portion of state examinations
Sales Boomerang: Surge in Credit Improvement Alerts Suggests Opportunity for Lenders to Revisit Turndowns
Sharp increases in cash-out, credit-improvement and new-listing alerts quarter-over-quarter point to opportunity for lenders in a contracting mortgage market, reported Sales Boomerang, Owings Mills, Md.