Optimizing Mortgage Servicing: How Lenders Can Adapt to a Digital-First Landscape

The mortgage industry is undergoing a major transformation. Borrowers now expect the same convenience, speed and transparency from their mortgage servicer that they experience with their digital banking, retail and streaming experiences. At the same time, servicing mortgage loans presents increasing complexity. This situation compels lenders to navigate an evolving regulatory landscape while striving for operational efficiency.

Servicing Quote of the Week

“Our organizations stand ready to partner with the GSEs to resolve these questions quickly. Strong and fast collaboration between GSEs and industry stakeholders will be necessary to realize the vision of true competition for credit scores and lower costs for consumers.”
–The Mortgage Bankers Association, American Bankers Association, Housing Policy Council and Structured Finance Association joint statement on the FHFA recent announcement on credit scores