In business, “the customer is always right” has long been a guiding principle behind customer service. While this motto undoubtedly holds value, it’s important to remember that the quality of the customer’s experience is directly linked to the well-being of an often-overlooked entity: your employees.
Tag: STRATMOR Group
Industry Briefs Apr. 27, 2023: Realfinity Partners with NFM Lending
Realfinity, Miami, announced a partnership with NFM Lending, a national mortgage lender, bringing together Realfinity’s private-label HomeDashboard platform with NFM Lending’s loan products.
Industry Briefs Mar. 24, 2023: Black Knight Says Prepayments Rebound from Record Low
Black Knight, Jacksonville, Fla., said the national mortgage delinquency rate increased by 7 basis points in February to 3.45%, but fell by 12.6% year over year. Meanwhile, prepayment activity inched up to 0.35%, breaking a four-month streak of record lows.
Industry Briefs Feb. 27, 2023: CoreLogic Acquires Roostify
CoreLogic, Irvine, Calif., a global property information, analytics and data-enabled services provider, acquired Roostify, San Francisco, a digital mortgage technology provider.
Industry Briefs Jan. 31, 2023: Revolution Mortgage Partners with Silverwork Solutions
Silverwork Solutions, Chicago, a developer of digital workforce BOTs, announced a partnership with Revolution Mortgage, Columbus, Ohio.
Industry Briefs Dec. 22, 2022: Guild Mortgage Launches Payment Advantage Program
Guild Mortgage, San Diego, introduced Payment Advantage, a new conventional loan program to help homebuyers save on their payments as rates continue to rise.
Industry Briefs Dec. 1, 2022: FundMore, VeriFast Partner on Digital Verification
FundMore, Ottawa, Ont., announced a partnership with end-to-end digital verification analytics platform VeriFast.
Industry Briefs Nov. 4, 2022: Click n’ Close Launches SmartBuy Loan Suite
Click n’ Close, Addison, Texas, a multi-state mortgage lender serving consumers and mortgage originators through its wholesale and correspondent channels, launched SmartBuy, a suite of loan programs designed to give low and moderate-income homebuyers an advantage.
Industry Briefs Oct. 6, 2022: HUD Allocates $28M to Fight Housing Discrimination
HUD announced $28,625,000 available to fair housing organizations across the nation working to fight housing discrimination. The funds will support a variety of activities, including fair housing education and outreach, testing and enforcement, through the Department’s Fair Housing Initiatives Program.
Industry Briefs Aug. 25, 2022: STRATMOR GROUP Addresses Challenging Leads Environment
In the mortgage industry’s current environment of rising rates, shrinking volumes and tight-enough-to-choke margins, lenders are faced with making tough decisions in their efforts to “right the ship,” according to mortgage advisory firm STRATMOR Group, Greenwood Village, Colo.