MBA Report: IMBs Report 3Q Losses

Independent mortgage banks and mortgage subsidiaries of chartered banks reported a net loss of $624 on each loan originated in the third quarter, the Mortgage Bankers Association reported Friday.

Duwaine Thomas, Patrick Kehoe on Communicating with Customers

Duwaine Thomas is an executive consultant with Newbold Advisors, serving a portfolio of national housing finance organizations. Patrick Kehoe drives product strategy in collaboration with the product development team at Messagepoint, a provider of customer communications management software.

S&P: Self-Service Residential Mortgage Servicing Increasing

The number of calls per loan to mortgage servicers has decreased as self-service options become more widespread and borrowers can resolve basic requests on their own, reported S&P Global Market Intelligence.