BSI Financial Services’ Vishal Chawla and Bhupinder Singh say AI makes the work behind the scenes faster and more accurate, freeing servicing teams to strengthen relationships, solve real problems and support borrowers through pivotal life events.
Tag: Mortgage Servicing
FOMC Maintains Target Range for Federal Funds Rate; MBA Economist Weighs In
As the market had anticipated, the Federal Reserve’s Federal Open Market Committee left the federal funds target range unchanged Wednesday at its January meeting.
MBA Newslink Q&A: Dovenmuehle’s Ron Malik on Diversifying Default Servicing Outreach
MBA NewsLink recently spoke with Dovenmuehle’s Ron Malik about the evolving state of default servicing, why diversifying borrower outreach is vital and how emerging technologies continue to reshape the borrower experience.
FOMC Cuts Rate 25 Basis Points; MBA Economist Weighs In
The Federal Reserve’s Federal Open Market Committee cut the federal funds rate target by 25 basis points on Dec. 10.
Mortgage Servicing Apps Deliver Uneven User Experience, J.D. Power Finds
The mortgage servicing industry lags behind other sectors when it comes to streamlined, easy-to-navigate interfaces and convenient access, according to J.D. Power, Troy, Mich.
Premier Member Editorial: It’s Time to Rethink Mortgage Servicing. Here’s Why.
STRATMOR Group Senior Partner Michael Grad says too many still treat mortgage servicing like a side business rather than a strategic asset. “That needs to change.”
Optimizing Mortgage Servicing: How Lenders Can Adapt to a Digital-First Landscape
Dovenmuehle’s Anna Krogh says borrowers expect the same convenience, speed and transparency from their mortgage servicer that they experience with their digital banking, retail and streaming experiences.
Premier Member Editorial: The Compliance Gap Is Growing, and Servicers Can’t Afford to Fall In
During the pandemic, federal regulators led the charge on borrower protections. Now that they are stepping aside, servicers are navigating a fractured regulatory landscape with little federal guidance, Covius’ Jennifer Keys writes.
MBA Premier Member Editorial: How AI Can Help Turn Customer Experience into a Revenue Engine
What if AI could make the contact center a source of strategic growth? Sei AI Co-Founder & CEO Pranay Shetty looks into it.
Newslink Q&A: LERETA’s Chief Strategy Officer Randy Kozlowski
MBA NewsLink recently interviewed LERETA Chief Strategy Officer Randy Kozlowski about escrow management.