As economic and political impacts shift in 2022, underpinning it all is a silent reality crater exposing audit and systemic risks as digital transformations continuously evolve.
Tag: Digital Strategies
Mark P. Dangelo: The Digital ‘Butterfly Effect’ — Defining the Consumer and Their Options
As economic and political impacts shift in 2022, underpinning it all is a silent reality crater exposing audit and systemic risks as digital transformations continuously evolve.
Mark P. Dangelo: The Digital ‘Butterfly Effect’ — Defining the Consumer and Their Options
As economic and political impacts shift in 2022, underpinning it all is a silent reality crater exposing audit and systemic risks as digital transformations continuously evolve.
Mark P. Dangelo:The Digital ‘Butterfly Effect’ — Defining the Consumer and Their Options
As economic and political impacts shift in 2022, underpinning it all is a silent reality crater exposing audit and systemic risks as digital transformations continuously evolve.
Clint Salisbury of IDS: Don’t Sacrifice Borrower Experience for Sake of Digital Mortgage Innovation
The benefits of hybrid eClosings are obvious when viewed from the lenders and/or investor perspective – streamlined processes, greater operation efficiency, reduced errors, etc. – and borrowers certainly feel the impact of those to a certain degree. However, the “digital revolution” many lenders may assume they are delivering to consumers might not be as revolutionary when examined from the borrower’s side of the transaction.
Clint Salisbury of IDS: Don’t Sacrifice Borrower Experience for Sake of Digital Mortgage Innovation
The benefits of hybrid eClosings are obvious when viewed from the lenders and/or investor perspective – streamlined processes, greater operation efficiency, reduced errors, etc. – and borrowers certainly feel the impact of those to a certain degree. However, the “digital revolution” many lenders may assume they are delivering to consumers might not be as revolutionary when examined from the borrower’s side of the transaction.
Jim Paolino of Lodestar: Perfect Storm of Market Trends May Finally Drive Automation Focus to CX
The Great Resignation, in combination with a sharp pivot from refinance to purchase transactions, may force lenders to digitize back end functions that have long been manual.
Rocky Foroutan of LenderHomePage: Borrower Experience and Customer Retention–The Definitive Key For Digital Mortgage Success
Retention is the new acquisition and likely the most important KPI in the digital age. While the focus has historically been on acquiring new leads for revenue generation, the mortgage industry is now shifting its emphasis to retaining customers by enhancing the overall borrower experience.
Rocky Foroutan of LenderHomePage: Borrower Experience and Customer Retention–The Definitive Key For Digital Mortgage Success
Retention is the new acquisition and likely the most important KPI in the digital age. While the focus has historically been on acquiring new leads for revenue generation, the mortgage industry is now shifting its emphasis to retaining customers by enhancing the overall borrower experience.
Rocky Foroutan of LenderHomePage: Borrower Experience and Customer Retention–The Definitive Key For Digital Mortgage Success
Retention is the new acquisition and likely the most important KPI in the digital age. While the focus has historically been on acquiring new leads for revenue generation, the mortgage industry is now shifting its emphasis to retaining customers by enhancing the overall borrower experience.