Toby Wells has more than 25 years of experience in servicing, originations, capital markets and asset management. He currently serves as president of Cornerstone Servicing, Englewood, Colo., a division of Cornerstone Capital Bank SSB, Houston, a provider of mortgage servicing platforms designed to empower healthy, sustainable homeownership. He can be reached at twells@cornerstoneservicing.com.
Tag: Customer Retention
Toby Wells of Cornerstone Servicing on Customer Retention and Technology
Toby Wells has more than 25 years of experience in servicing, originations, capital markets and asset management. He currently serves as president of Cornerstone Servicing, Englewood, Colo., a division of Cornerstone Capital Bank SSB, Houston, a provider of mortgage servicing platforms designed to empower healthy, sustainable homeownership. He can be reached at twells@cornerstoneservicing.com.
Toby Wells of Cornerstone Servicing on Customer Retention and Technology
Toby Wells has more than 25 years of experience in servicing, originations, capital markets and asset management. He currently serves as president of Cornerstone Servicing, Englewood, Colo., a division of Cornerstone Capital Bank SSB, Houston, a provider of mortgage servicing platforms designed to empower healthy, sustainable homeownership. He can be reached at twells@cornerstoneservicing.com.
Toby Wells of Cornerstone Servicing on Customer Retention and Technology
Toby Wells has more than 25 years of experience in servicing, originations, capital markets and asset management. He currently serves as president of Cornerstone Servicing, Englewood, Colo., a division of Cornerstone Capital Bank SSB, Houston, a provider of mortgage servicing platforms designed to empower healthy, sustainable homeownership. He can be reached at twells@cornerstoneservicing.com.
Toby Wells of Cornerstone Servicing on Customer Retention and Technology
Toby Wells has more than 25 years of experience in servicing, originations, capital markets and asset management. He currently serves as president of Cornerstone Servicing, Englewood, Colo., a division of Cornerstone Capital Bank SSB, Houston, a provider of mortgage servicing platforms designed to empower healthy, sustainable homeownership. He can be reached at twells@cornerstoneservicing.com.
Tim Nguyen of BeSmartee: Customer for Life–Think Beyond Customer Service
Today, we’ll redefine what “for life” means in a new way, and in particular focus on the mortgage technology stack that follows your borrower each month for years, and that which will maximize your opportunity to serve again
Tim Nguyen of BeSmartee: Customer for Life–Think Beyond Customer Service
Today, we’ll redefine what “for life” means in a new way, and in particular focus on the mortgage technology stack that follows your borrower each month for years, and that which will maximize your opportunity to serve again
Rocky Foroutan of LenderHomePage: Borrower Experience and Customer Retention–The Definitive Key For Digital Mortgage Success
Retention is the new acquisition and likely the most important KPI in the digital age. While the focus has historically been on acquiring new leads for revenue generation, the mortgage industry is now shifting its emphasis to retaining customers by enhancing the overall borrower experience.
Rocky Foroutan of LenderHomePage: Borrower Experience and Customer Retention–The Definitive Key For Digital Mortgage Success
Retention is the new acquisition and likely the most important KPI in the digital age. While the focus has historically been on acquiring new leads for revenue generation, the mortgage industry is now shifting its emphasis to retaining customers by enhancing the overall borrower experience.
Stanley Middleman of Freedom Mortgage: Creating Customers for Life is Not That Hard
When you achieve great success as a lender, everyone wants to know your secret—but there really isn’t one. There are many ways to run an enterprise, but at the end of the day, every business must be about the customer. The ultimate goal, however, is building customers for life.