Bob Caruso of ServiceMac LLC: Servicing Strategies in a Heightened Compliance Environment

Over the past two decades, regulatory and investor guidelines have become much more nuanced. In addition, maintaining on-going compliance to the rules and audit guidelines has been challenging given servicers’ day-to-day responsibilities. Servicers have had to become more agile and look for ways to update processes and implement changes quickly to reduce the risk of non-compliance.

Jim Leath of Equifax Mortgage Services: The Return of the HELOC Market

Customers now expect more from their HELOC lenders and are requesting a more personalized experience with high-touch digital online channels and mobile app experiences. However, with uncertainty around interest rates and continued inflation, HELOC borrowers are more likely than ever to choose to tap into their equity to remodel or upgrade their existing home rather than purchase a new one.

Jim Leath of Equifax Mortgage Services: The Return of the HELOC Market

Customers now expect more from their HELOC lenders and are requesting a more personalized experience with high-touch digital online channels and mobile app experiences. However, with uncertainty around interest rates and continued inflation, HELOC borrowers are more likely than ever to choose to tap into their equity to remodel or upgrade their existing home rather than purchase a new one.

Bob Caruso of ServiceMac LLC: Servicing Strategies in a Heightened Compliance Environment

Over the past two decades, regulatory and investor guidelines have become much more nuanced. In addition, maintaining on-going compliance to the rules and audit guidelines has been challenging given servicers’ day-to-day responsibilities. Servicers have had to become more agile and look for ways to update processes and implement changes quickly to reduce the risk of non-compliance.

Jim Leath of Equifax Mortgage Services: The Return of the HELOC Market

Customers now expect more from their HELOC lenders and are requesting a more personalized experience with high-touch digital online channels and mobile app experiences. However, with uncertainty around interest rates and continued inflation, HELOC borrowers are more likely than ever to choose to tap into their equity to remodel or upgrade their existing home rather than purchase a new one.

Jim Leath of Equifax Mortgage Services: The Return of the HELOC Market

Customers now expect more from their HELOC lenders and are requesting a more personalized experience with high-touch digital online channels and mobile app experiences. However, with uncertainty around interest rates and continued inflation, HELOC borrowers are more likely than ever to choose to tap into their equity to remodel or upgrade their existing home rather than purchase a new one.