Say It So Borrowers Understand: Plain Language + Translation That Cut Call Volume and Improve Outcomes-Oct. 29

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About the Event

This is a sponsored webinar. Please be advised your contact information will be shared with the sponsor.

Borrower confusion comes at great cost. J.D. Power’s 2025 study shows servicer satisfaction at 596/1,000—131 points below originators— in part, driven by unclear communications. Complex notices trigger call center spikes and poor borrower outcomes.

This session examines how to identify issues in your communications and remedy issues with AI assisted plain language rewrites and translation. Learn to hit sixth–eighth grade readability, generate Spanish variants, and optimize messaging to deflect avoidable calls and reduce complaints—cutting call center costs while improving borrower understanding and trust.

Date/Time:
Wednesday, October 29 (1:00 PM – 2:00 PM ET)

Objectives:
Identify where complex language create call spikes and complaint risk
Use AI to rewrite high impact notices to a target sixth–eight grade readability
Automate translation with AI to meet emerging Reg X expectations
Choose the right AI solutions
Model ROI for plain language/translation investments

Target Audience:
Servicing Professionals
Compliance Professionals
CIOs and CTOs
Strategy Professionals

Speaker(s):
Patrick Kehoe, EVP Product Management – Messagepoint
Duwaine Thomas, Executive Consultant, Newbold Advisors