The Mortgage Credit Potential Index™ (MCPI) is a monthly reporting of mortgage credit inquiries analyzed by CreditXpert’s predictive analytics platform.

Mesa West Capital, Los Angeles, provided a joint venture led by SRM Development, Spokane, Wash., with $67 million for Westmont of Milpitas, a recently opened senior housing community in Milpitas, Calif.

As technologies and their principles pushed forth by digital transformation initiatives employing such as cloud, Web 3.0, decentralized finance (DeFi), and blockchain mortgage, the enterprise transactional mindsets and systems of record must evolve into stackable solutions—or risk stranding investments and customers on vendor platforms that cannot adapt to future requirements.

Whether you plan to buy or sell a company in 2021, these factors can greatly increase your chances of success.

Retention is the new acquisition and likely the most important KPI in the digital age. While the focus has historically been on acquiring new leads for revenue generation, the mortgage industry is now shifting its emphasis to retaining customers by enhancing the overall borrower experience.

When you achieve great success as a lender, everyone wants to know your secret—but there really isn’t one. There are many ways to run an enterprise, but at the end of the day, every business must be about the customer. The ultimate goal, however, is building customers for life.

It’s no secret that our industry has an age problem. More and more of our leadership is aging out and retiring…while more and more students graduate from college with debt, a degree and no real plan forward after the cap and gown ceremony. This is a great opportunity to grab the attention of young, ambitious talent that needs guidance in not only financial education but also career development - specifically in the real estate and finance market.

David Leopold, Senior Vice President and Head of Affordable Housing at Berkadia, manages all facets of Berkadia Affordable Housing, an integrated business that includes mortgage banking, investment and sales advisory services and tax credit syndication. He joined Berkadia in 2019 to lead integration of Berkadia’s Affordable Housing platform.