![MBA Newslink Logo](https://newslink.mba.org/wp-content/themes/mba-newslinks/assets/img/logos/mba-newslinks-child-page-logo.png)
Servicers Intensify Retention Efforts as Rate of Success Declines
National Mortgage News, Sept. 14, 2020–Brad Finkelstein (subscription)
Only 18% of refinance borrowers returned to the same lender in the second quarter, the second lowest rate since 2005, said Black Knight.
https://www.nationalmortgagenews.com/news/servicers-intensify-retention-efforts-as-the-rate-of-success-declines