Servicers Intensify Retention Efforts as Rate of Success Declines

National Mortgage News, Sept. 14, 2020–Brad Finkelstein (subscription)
Only 18% of refinance borrowers returned to the same lender in the second quarter, the second lowest rate since 2005, said Black Knight.
https://www.nationalmortgagenews.com/news/servicers-intensify-retention-efforts-as-the-rate-of-success-declines