These Lenders Made it Confusing for Many to Get Coronavirus Relief, Watchdog Says

Los Angeles Times, May 28, 2020–Erin B. Logan
Millions of American homeowners who are eligible for relief under the CARES Act were provided inconsistent or confusing information by more than two dozen banks that hold federally backed mortgages, a federal watchdog has found.
https://www.latimes.com/homeless-housing/story/2020-05-28/coronavirus-mortgage-relief-homeowners-banks-misleading-information-cares-act